FAQ

To enter the competition:

• Step 1: Find a competition you want to enter on the site
• Step 2: Answer the question
• Step 3: Select your tickets, either lucky dip or choose them from the list
• Step 4: Either login or create your account
• Step 5: Pay via our secure PayPal checkout, this can handle cards as well
• Step 6: Wait for the draw date! We will email you if you are the winner or you can watch our live draws on Facebook

You will receive email confirmations of any orders you place, these can also be viewed in the My Account section.

There is also a free postal entry option available. To enter this way, send your name, address, telephone number, email address and answer to the competition question on a postcard to the following address:

Suite TC05, 1 Rocky Lane, Aston, Birmingham, B6 5RQ, United Kingdom

Entries must be sent using first or second class post. We do not accept bulk entries, if a bulk entry is received it will only count as one entry. If you wish to enter multiple times using the postal method they must be sent separately. See Terms and Conditions for more information.

Once your have placed your order we will allocate your tickets. We will then email you with an order confirmation. This usually happens straight away, but if the site is very busy please allow a bit more time.

You can check your orders in the My Account section when you are logged in. This will show all the orders you have placed along with the ticket numbers your have purchased.

Winners will be notified by email straight away, we will then be in touch to you directly. This will be via the telephone number on your account or through social media.

This is an important one as we understand personal data should be respected and not be misused in any way.

We only take what we need to run the competitions and administer the prizes. No payment information is stored within the site, payments are handled by our payment provider (PayPal). We do not share your data with any third parties and it is stored securely.

You have the right of removal of your data, you can request this anytime. Contact us using the form on the contact us page to request removal.

You can see all the details on our Privacy Policy page.

Once the competition has closed, due to the timer elapsing or all the tickets being sold, you will be informed by email.

We then have two ways of choosing a winner;

for smaller competitions the winner is selected automatically within the site, the site will draw a ticket number at random.

for the big competitions we do a live draw, we use a random number generator on a live video on Facebook. The random ticket number gets input into the site and this selects the winner instantly.

It will state on the competition page if it will be an automatic or live draw.

The draws go ahead at the time stated regardless of how many tickets sold, they are guaranteed draws. We may decide to draw sooner if the competition has sold out, you will be notified if this happens.

Sorry but we do not offer refunds on tickets purchases.

You can apply coupon codes on the cart page.

Site credits that have been issued as prizes will be applied to your account automatically. They will be shown and applied on the cart page.

You can also view your coupons in the My Account page when logged in.